Automate is the fourth layer of the Agentic Growth Stack

autonomous · Manual → Autonomous

AI agents take over commercial and operational processes. Less manual work, more margin.

the Automate services suit you if…

If at least one of these points applies, an initial consultation is worthwhile.

  1. Recurring work in sales, marketing or service ties up capacity.
  2. Enquiries have to be answered faster than people can manage.
  3. Your data and processes are solid enough for an agent to work on them.
  4. You want to use AI, but traceability is non-negotiable.
  5. First AI experiments are running, but none of them has reached production.
Book a call
Three colleagues with headsets sit in a row at a customer service desk, one typing, one on the phone, the third turned towards him, three monitors in front of them.
FAQ

Frequently asked questions about Automate

What is the difference between an AI agent and a chatbot?

A chatbot reacts to single inputs based on rules. An AI agent pursues a goal, makes decisions, uses systems such as your CRM and carries out multi-step tasks on its own. In short: the chatbot answers, the agent acts.

What does the Automate layer cover?

Process Redesign for Agents, Custom Agent Development, Industry Agent Library and Agent Governance & Oversight. Taking the process apart, building or configuring the agent, and safeguarding how it runs.

Do we keep control over the agents?

Yes. Approvals, logging and audit trails are part of the build, not a retrofit. Where an agent reaches its limit, it hands over to a person.

Do we need Plan and Build first?

Not formally, but in practice: agents are only as reliable as the data and processes beneath them. Where that basis is missing, Plan establishes what is needed first.

The Agentic Growth Stack

If Automate isn’t your match, three more phases follow.

Plan

We establish where you stand, sharpen the goals and set a roadmap that fits your data, your processes and your organisation.

Explore Plan services
A woman with a tablet at a window-side table talking to a colleague standing by the window.

Build

We build the platform: CRM, custom software and the data flows between them, properly integrated instead of side by side.

Explore Build services
Two people at a standing desk, one typing on a laptop, the other turning a monitor on a stand towards her.

Operate

We embed operations, adoption and security in everyday work, so the platform is carried by the team after the rollout.

Explore Operate services
A woman at her desk looking up at large wall-mounted monitors.
Let’s work together

The first step towards an agent-native company.

In the NATIVE Assessment we develop a clear target picture and a business case that holds up, in four to eight weeks. Fixed price, no open-ended day rates.

David Schuh, CEO of Thorit
Rather talk first?
We get back to you personally.
Request a workshop