Managed Custom Software

We run, maintain and develop your custom software, both the applications from Custom Software & Portals and existing ones nobody wants to touch any more.

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A man sits at a desk with two monitors in an office at night, speaking on a desk phone, a row of binders on the shelf behind him.

What we look at

From an application nobody owns to one that keeps running.

For us, operation means monitoring first

Availability, error rates and response times are watched, and alerts reach people. An outage is noticed by us before your customers notice it.

Security is routine, not reaction

Dependencies and runtime environments are updated regularly and security patches applied before they become urgent.

And further development stays possible

Documentation and tests keep the application changeable, so the next requirement is a task rather than an archaeology project.

What you receive

Four things that keep software alive.

Monitoring & alerting

Availability, errors and response times watched, with alerts that reach people rather than inboxes.

Security updates & maintenance

Dependencies and environments kept current, with patches applied before they become urgent.

Continuous development

New requirements are assessed, estimated and delivered, so the application grows with you.

Documentation & knowledge

Architecture, decisions and operating knowledge documented, independent of individual people.

FAQ

Frequently asked questions about Managed Custom Software

Do you also take over software others built?

Yes. Handover starts with an assessment of codebase, dependencies, security and documentation. After that both sides know what holds, what needs remediation and what operation will cost. Managed Custom Software is one of the three scopes of the Operate retainer, booked on the Essential, Performance or Autonomous tier.

What happens during an outage?

Monitoring and alerting are standard: outages are detected and resolved within agreed response times. The details, including times, escalation and availability, are set in the service level.

Can you modernise older applications?

Yes, step by step during operation: secure it first with monitoring, updates and tests, then modernise where it pays off. A full rebuild is rarely the first answer, and if it is, the assessment says so honestly.

How do you make sure knowledge is not lost again?

Documentation is part of every change rather than an afterthought: architecture, decisions and operating procedures are written down. The knowledge belongs to you, not to us.

Is hosting included?

On request, including cloud operation and cost control. Alternatively we operate in your environment. The line between your responsibility and ours is drawn cleanly in the offer.

Other Operate services

Three more services in Operate

If Operate is not the right starting point for you, explore the other phases of the Agentic Growth Stack as well.

Explore Plan Services

Explore Build Services

Explore Automate Services

Managed HubSpot Platform

Ongoing operation of your HubSpot platform: further development, data maintenance, releases and a dedicated contact.

Managed AI Agents

What agents do is measured: quality, cost and escalations in view, with clear handovers to people.

AI Enablement & Academy

So the system actually gets used: training, enablement and measured adoption instead of dead records in the CRM.

Let’s work together

The first step towards an agent-native company.

In the NATIVE Assessment we develop a clear target picture and a business case that holds up, in four to eight weeks. Fixed price, no open-ended day rates.

Rather talk first?

We get back to you personally.

Request a workshop