Manufacturing

An inquiry becomes an order when you answer quickly and bindingly. The facts you need for that sit in the ERP and with three colleagues in engineering.

A warehouse worker in a grey fleece stands between tall shelves of grey boxes, phone at her ear and a handheld scanner in her hand, a leather tool pouch on her belt.
We build solutions for you

Start reaching your full potential, shaped by what you actually need.

01

A quote path that engineering and sales share

Technical clarification and pricing work one after the other today. We design the process so both sit on the same case and the days in between disappear.

answered in Plan

02

ERP, CRM and machine history on one customer record

Three versions of the same customer become one, with a clear rule for which system owns which field. Service calls and machine history then hang on the customer picture.

answered in Build

03

Dealer and agency reporting we keep running

Project reports arrive complete and on time because chasing and checking happen continuously. You get the state of the network without anyone having to phone it together.

answered in Operate

04

An agent that prepares the technical quote

It reads the inquiry, pulls the configuration and comparable past quotes, and puts a draft on the table. The decision stays with your people.

answered in Automate
your tailored solution

How we get from a first conversation to a plan that is yours.

It starts with a conversation, and none of it is technical: what you sell, who decides on it, where the week goes. Then we look at how the work runs in your field.

Your sales cycle runs for months, and the stage of a deal is whatever someone last set by hand. The quarter-end forecast is only as good as that.

A quote hangs on configuration, feasibility and a date. Sales collects all three by email, and every round costs days.

Service carries a large part of your margin and is run like a cost centre. Parts, intervals and machine history sit beside the customer picture, so demand arrives as a phone call.

From there it gets concrete. NATIVE scores where you stand across six dimensions, and the weakest one decides what gets built first: one phase of the Agentic Growth Stack, with a scope, a result and a date.

If this is you

If you relate, then a workshop is where to start.

  1. A quote takes days although the inquiry itself is clear.
  2. The stage in the CRM depends on who you ask.
  3. The same customer has a different name in the ERP, the CRM and a spreadsheet.
  4. Machine history and service calls are not attached to the customer record.
  5. Agencies report projects long after they have been awarded.
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An engineer and a sales colleague sit at a steel workbench in a machine hall, looking at a tablet beside an open laptop and a worn leather work glove.
Agent demo

This could be your agent.

An agent built for manufacturing, running a case your team knows well. Whether you need a contract, a spare part, a technician within the response time, or a service order with a quote rather than a ticket that waits; the agent puts all of that together. This is an example, not a finished product. It shows the shape of the agent we build with you: your process, your data, one task that costs you time today, handled automatically from then on.

Take the first step into agent-native
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Four phases, engineered to your process.

Plan, Build, Operate, Automate. NATIVE scores where you stand today and points at the one to start in.

Plan

agent-ready · Vision → Roadmap

The target picture, the business case and the order of the build, agreed with the people who will have to work with it.

Explore Plan Services
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Build

AI-engineered · Chaos → Structure

The platform itself: CRM, the custom software around it and the data flows that keep the two saying the same thing.

Explore Build Services
Two colleagues seen from behind at a shared desk, one pointing from his code editor at the design on her screen.

Operate

AI-driven · Adoption → Performance

Rollout, training and security carried far enough that your team reaches for the platform without being asked.

Explore Operate Services
An analyst in a green chair watches two monitors and a laptop with clean dashboards in the evening.

Automate

autonomous · Manual → Autonomous

The recurring work handed to agents, with rules for who may do what and a log that proves it happened.

Explore Automate Services
A tidy sit-stand desk at night, a curved monitor and a laptop showing several tasks progressing on their own.
FAQ

Frequently asked questions: Manufacturing

We run SAP. Can it be connected?

Yes. Before connecting, we settle per data object which system leads: as a rule the ERP for articles and orders, the CRM for customer and case. Without that decision you end up with two truths. Details under Connected Data & Integrations.

Does this work with dealers and agencies?

Through a partner portal: projects get reported there, status is visible, documents are ready. Partners who get something back report back. Chasing alone never reached that quality.

Our products are highly configurable. Is a standard CRM enough?

For customer and case, yes; for configuration, usually not. The architecture phase decides where the line runs: what the platform covers and what custom software takes on.

What do we have at the end of the first step?

A target picture, prioritised use cases and a calculated business case, in four to eight weeks at a fixed price.

Let’s work together

The first step towards an agent-native company.

In the NATIVE Assessment we develop a clear target picture and a business case that holds up, in four to eight weeks. Fixed price, no open-ended day rates.

David Schuh, CEO of Thorit
Rather talk first?
We get back to you personally.
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