Process Redesign for Agents

Before an agent takes over a process, the process is taken apart: what falls away, what an agent can do and what stays a human decision. Automating a bad process only makes it faster.

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Three colleagues stand at an oak high table around a laptop that shows a row of process blocks, one of them pointing at a block, an orange notebook on the table.

What we look at

From the process you have to one an agent can run.

First, what falls away

Many steps exist because a system could not do something years ago. Those go before anything is automated, because the cheapest step is the one that is no longer needed.

Then the split between agent and person

Every remaining step gets an owner: the agent, a person, or the agent with a person approving. That split is the actual design work, and it is what governance later enforces.

Finally the handovers

Where the agent reaches its limit, a person takes over with context. Defined handovers are what make an autonomous process safe to run.

What you receive

Four results, one process at a time.

Process map, today and target

The process as it runs now, next to the process as an agent will run it, step by step.

Decision split

Per step: agent, person, or agent with approval, with the reason and the risk noted beside it.

Handover & escalation rules

Where the agent stops, who picks the case up, and with what context.

Agent brief

The specification Custom Agent Development builds against, or the configuration the Industry Agent Library needs.

FAQ

Frequently asked questions about Process Redesign for Agents

What is Process Redesign for Agents?

The design step before an agent is built: the process is taken apart, unnecessary steps are removed, and every remaining step is assigned to an agent, a person, or an agent with human approval. The result is the brief the agent is built from.

Why not simply automate the process we have?

Because the agent inherits every workaround. Processes grow around old system limits, and automating them cements the limits while making the wrong thing happen faster.

What does it cost?

A fixed price per process. It is always coupled to an agent, because a redesign with nothing to run it is a document rather than a change.

How large is one engagement?

One process, deliberately. The scope is cut so that the result can be built and put into operation, instead of waiting for a programme to finish.

What happens with the result?

It goes straight into Custom Agent Development as the specification, or into the Industry Agent Library as the configuration, and from there into operation under Managed AI Agents.

Case Studies

What comes after the plan.

See all Case Studies

Dovista

68 %

Of all enquiries automated.

Other Automate services

Three more services in Automate

If Automate is not the right starting point for you, explore the other phases of the Agentic Growth Stack as well.

Explore Plan Services

Explore Build Services

Explore Operate Services

Custom Agent Development

Agents that take on tasks instead of merely answering: qualifying leads, preparing quotes, resolving tickets.

Industry Agent Library

Proven agents for construction, building materials and mechanical engineering, configured to your systems instead of built from scratch.

Agent Governance & Oversight

Guardrails for using AI: approvals, logging and traceability, built in from the start.

Let’s work together

The first step towards an agent-native company.

In the NATIVE Assessment we develop a clear target picture and a business case that holds up, in four to eight weeks. Fixed price, no open-ended day rates.

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