From the process you have to one an agent can run.
First, what falls away
Many steps exist because a system could not do something years ago. Those go before anything is automated, because the cheapest step is the one that is no longer needed.
Then the split between agent and person
Every remaining step gets an owner: the agent, a person, or the agent with a person approving. That split is the actual design work, and it is what governance later enforces.
Finally the handovers
Where the agent reaches its limit, a person takes over with context. Defined handovers are what make an autonomous process safe to run.
Four results, one process at a time.
Process map, today and target
The process as it runs now, next to the process as an agent will run it, step by step.
Decision split
Per step: agent, person, or agent with approval, with the reason and the risk noted beside it.
Handover & escalation rules
Where the agent stops, who picks the case up, and with what context.
Agent brief
The specification Custom Agent Development builds against, or the configuration the Industry Agent Library needs.
