HubSpot Service Hub

This is how first-class customer service works: The HubSpot Service Hub combines a helpdesk, automation and AI-supported tools into a central platform for greater efficiency and satisfied customers. Whether you need advice or support during implementation — we are here for you.

A service agent with a headset and an orange lanyard works at two monitors in a calm service centre after dark, colleagues at their desks on either side.

Overview

One platform for every customer conversation.

The HubSpot Service Hub enables companies to optimize their customer service and make support processes more efficient. With centralized customer requests, automation, and integrated analytics, the Service Hub helps your team respond to customer needs faster and in a more targeted manner.

By using AI and automation, support requests can be prioritized, recurring tasks reduced, and personalized customer experiences created. The central platform ensures seamless communication across different channels and optimizes collaboration between teams for better service and long-term customer loyalty.

Service Hub in use

What you can do with the Service Hub

Every request in one inbox

Collect email, chat, forms and calls in a shared inbox instead of in personal mailboxes.

Ticketing with clear ownership

Route requests automatically and keep status, owner and history on one record.

Service level agreements

Set response and resolution targets and see early which tickets are about to miss them.

Self-service knowledge base

Answer recurring questions before they become tickets, whenever they come up.

Feedback and satisfaction

Run CSAT, NPS and custom surveys and tie the answers back to the customer record.

Scalability and flexibility

HubSpot offers various pricing models that can be flexibly adapted to the growth and needs of your company.

In numbers

Less to run yourself, more to show for it.

+47 %

Relief for your teams, efficient and reliable

You concentrate on your tasks, we take over the technical and administrative operation of HubSpot in the background.

−32 %

Proactive system management, secure and up to date

Proactive system management, secure and up to date.

+21 %

Clear support, fast & multilingual

A dedicated support team with fixed SLAs helps with problems, user queries and customization requirements, in German and English, with documented processing.

Service Hub features

Service Hub functions at a glance

A service agent with a headset sits behind two monitors turned away from the camera, his hand on the mouse, colleagues out of focus behind him.

Ticketing

Track every request from first contact to resolution in one clear pipeline.

Two colleagues at neighbouring desks turn towards each other to talk, their monitors showing blurred stacks of message-like blocks.

Shared inbox and help desk

Work on conversations as a team without stepping on each other or losing context.

A man reading alone on a laptop in an armchair in a quiet lounge, a floor lamp beside him.

Self-service knowledge database

Provide customers with a comprehensive knowledge base to solve common questions without support staff.

Hands placing a blank sticky note at the end of a chain of notes joined by arrows on a dark glass board.

Automated workflows

Automate routing, escalation and follow-up so nothing waits on a manual step.

An empty service desk in the early morning: a headset and a small lamp beside a tablet showing a blurred row of five rising blocks, a monitor in standby behind.

Customer surveys

Ask for feedback at the right moment and see the answers next to the ticket history.

A woman with a tablet stands facing a wall screen showing blurred bars of unequal height in a quiet meeting room.

Reporting and analytics

Measure volume, response times and satisfaction and find where service gets stuck.

Getting started

Your way to the Service Hub

1/3

Is the Service Hub the right solution?

We look at your channels, your ticket volume and the tools already in use, and tell you which edition fits — and which one you do not need yet.

Three rising stages from setup to build-out to daily use, each connected to one team node that accompanies the whole route.

2/3

How can we support you?

We are happy to advise and support you with the setup and strategic use of the HubSpot Service Hub.

A short request form is sent through one node and returns as a tagged quote document with a check mark.

3/3

Request a price

For a quick and non-binding price inquiry, please use the following contact form. We will be happy to answer any further questions you may have.

first step

The first step towards an agent-native company.

In the Enterprise Discovery Workshop we develop a clear target picture and a business case that holds up, in a matter of days. Fixed price, no open-ended day rates.

Smiling man in a dark blue suit in a bright office.

Rather talk first?

We get back to you personally.

Request a workshop