Automotive & Mobility

Between you and the driver sits the dealer network. The customer is still yours, if you know them.

the starting point

You see the vehicle, not the person who will buy the next one.

In automotive and mobility, customer contact runs through dealers, workshops and fleet partners. The manufacturer sees the vehicle but rarely the person behind it, and so never sees when the next purchase or switch is due.

Aftersales is the stable earner but is run operationally: maintenance, parts and warranty sit apart from the sales picture. Demand shows up when the customer calls, not before.

New business models, subscription, leasing, sharing, also need an understanding of usage, not just ownership. The systems are mostly not built for that.

If at least one of these points applies, an initial consultation is worthwhile.

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A service advisor and a mechanic sit at a dark reception desk with two monitors, looking at a tablet, a teal workshop jacket hanging on the wall behind them.

Companies come to us when…

Dealer and workshop data never converge into one customer picture.

A mechanic stands at the open bonnet of a dark grey car in a workshop at night, reading a diagnostic tablet connected to the engine bay, a teal fender cover over the wing.

Companies come to us when…

Aftersales demand only becomes visible when the customer calls.

A hand places a car key beside a teal leather key wallet on a dark handover desk, with a closed folder to the left, a tablet to the right and a car door behind.

Companies come to us when…

Vehicle, owner and contract hang in separate systems.

A dark grey car with its driver door open stands in an indoor handover bay beside a tablet on a floor stand and a key tray, a teal seat visible through the door.

Companies come to us when…

Subscription and leasing models do not fit the existing data model.

A saleswoman and a sales representative sit at a dark table in a car showroom looking at a laptop, a teal fabric swatch on the table and a grey car behind the glass.

Companies come to us when…

Campaign leads trickle away in the dealer network with no feedback.

What changes

The customer becomes the record, and aftersales gets ahead of the call.

Customer, not vehicle

Owner, vehicle and contract cleanly connected, with history across dealers.

Aftersales ahead of the call

Maintenance and parts demand becomes visible from usage and history before the phone rings.

Dealer network on board

A portal for dealers and workshops: leads, status and documents in one place.

New models fit the model

Subscription, leasing and sharing designed into the data model, not bolted on later.

the fitting services

Four services that put the customer, not the vehicle, at the centre.

Four services from the Agentic Growth Stack, picked for what moves first in this industry.

Platform & Custom Software Design

Target architecture for owner, vehicle, contract and usage.

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Connected Data & Integrations

Connect dealer, workshop and vehicle systems to the CRM.

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Custom Software & Portals

Dealer and workshop portals with feedback on leads.

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AI Workflow Automation

Lead routing and follow-up across system boundaries.

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Case Studies

What companies achieve with us.

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Ricoh

+365 %

More conversions through CRM and content.

Dovista

68 %

Of all enquiries automated.

FAQ

Frequently asked questions: Automotive & Mobility

Who owns the customer data in a dealer model?

That is a contractual and data protection question first, a technical one second. Before building we settle which data sits with whom on which legal basis, and build the platform accordingly.

Can vehicle data be included?

Where you are allowed to access it and the owner has consented, yes. Usage data makes aftersales predictive, but it is also demanding under data protection law and needs governance.

How do we get feedback from the dealer network?

Through a portal that gives the dealer something: qualified leads, status, documents. Those who receive something report back; obligation alone, in our experience, does not.

Where do we start?

With an Enterprise Discovery Workshop: target picture, prioritised use cases, business case, at a fixed price.

first step

The first step towards an agent-native company.

In the Enterprise Discovery Workshop we develop a clear target picture and a business case that holds up, in a matter of days. Fixed price, no open-ended day rates.

Smiling man in a dark blue suit in a bright office.

Rather talk first?

We get back to you personally.

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